Public Offer

Individual Entrepreneur Damir Fyaritovich Safin (hereinafter, the “Contractor”) publishes this document (hereinafter, the “Offer”), which constitutes an official proposal to an indefinite range of persons (hereinafter, the “Customer”) to enter into an agreement for the provision of the services described below on the terms set out in the Offer.

1. Definitions

1.1. Offer means the public proposal of the Contractor to enter into a distance services agreement (hereinafter, the “Agreement”) on the terms of this Offer.

1.2. Resonance means the Contractor’s automated system for the provision of information technology services, including generation of audio files (text-to-speech synthesis), speech recognition, translation of text and audio, and image generation. The system is accessed via the website resonancevoice-site.vercel.app (hereinafter, the “Website”) with a Personal Account and via the Telegram bot @Resonance_voice_bot (hereinafter, the “Bot”).

1.3. Services means the Contractor’s information technology services listed on the home page of the Website and provided using artificial intelligence technologies.

1.4. Personal Account means the section of the Website available to the Customer after registration with an e-mail address and password, which displays the balance and payment history and allows the purchase of Packages.

1.5. RC (Resonance Credits) means the internal settlement units of the Service used to pay for the Services. RC are not money, electronic money or a security, may not be transferred to third parties and may not be exchanged for money other than through the refund procedure set out in Section 7 of the Offer.

1.6. Package means a fixed amount of RC at the price indicated on the Website.

1.7. Final Result means an audio file (MP3 or another format), text, image or other digital result obtained by the Customer upon the Customer’s request.

1.8. Acceptance means the full and unconditional acceptance of the terms of the Offer by performing the actions specified in Section 3.

2. Subject of the Agreement

2.1. The Contractor undertakes to provide the Services upon the Customer’s instructions, and the Customer undertakes to pay for them in the manner set out in the Offer.

2.2. The price of each Service is expressed in RC and is debited from the Customer’s balance when the Service is provided. The rates (prices of the Services in RC) and the prices of Packages are published on the Website.

2.3. The Services are provided remotely via the Website and the Bot using the Contractor’s own technological solutions and publicly available artificial intelligence technologies.

3. Acceptance of the Offer

3.1. The Offer is valid indefinitely from the moment it is published on the Website. The Contractor may withdraw the Offer at any time; this does not release the Contractor from its obligations under agreements already concluded.

3.2. Any of the following actions constitutes Acceptance of the Offer: registration in the Personal Account with confirmation of consent to the Offer; payment for a Package on the Website or in the Bot; commencement of the use of the Services.

3.3. The Agreement is deemed concluded from the moment of Acceptance.

4. Procedure for Providing the Services

4.1. The Customer selects a Service and its parameters (text, voice, language, quality, etc.) on the Website or in the Bot. The price in RC is shown to the Customer before the Service is started.

4.2. The Service is provided after the Customer’s confirmation, provided that the RC balance is sufficient. The Final Result is made available in the Personal Account (the “My files” section) or in the Bot chat, as a rule within a few minutes; the Service is provided no later than 2 (two) hours after it is started.

4.3. If a Service cannot be provided for technical reasons, no RC are debited for it, and any RC already debited are returned to the Customer’s balance.

4.4. The Customer may request that a Service be provided again free of charge within 5 working days if the result has a technical defect (except for defects caused by the Customer’s source data).

5. Price and Payment Procedure

5.1. The Customer tops up the RC balance by purchasing a Package. Package prices are indicated on the Website in Russian rubles (RUB); prices in US dollars are given for reference only.

5.2. Payment is made by bank card (Visa, Mastercard, Mir) through the Contractor’s payment partner. The card is charged in Russian rubles (RUB); the final amount to be charged is shown to the Customer before the payment is confirmed. When paying with a card issued in another currency, the conversion is performed by the card-issuing bank at its own exchange rate.

5.3. The moment of payment is the confirmation of the payment by the payment partner. RC are credited to the balance immediately after such confirmation.

5.4. Bank card details are entered on the secure page of the payment partner and are not transferred to the Contractor.

5.5. The Contractor may change the rates and Package prices; such changes do not affect Packages already paid for or RC already credited.

6. Rights and Obligations of the Parties

6.1. The Contractor undertakes to provide the Services of proper quality, to ensure the confidentiality of the Customer’s data and to comply with the legislation of the Russian Federation.

6.2. The Contractor may refuse to provide a Service, without debiting RC, if the materials provided are contrary to the legislation of the Russian Federation or to generally accepted moral standards (calls for violence, extremism, defamation, etc.); may amend the terms of the Offer by publishing a new version on the Website; and may collect anonymized usage statistics.

6.3. The Customer undertakes to provide correct materials, not to use the results for purposes contrary to the legislation of the Russian Federation (including discrediting, blackmail or violation of the rights of third parties), and to keep the Personal Account password secure.

7. Refunds

7.1. The Customer may waive unused RC and obtain a refund of the money paid for them by submitting a request within 14 (fourteen) calendar days from the date of payment for the Package.

7.2. The refundable amount is proportional to the unused RC of the paid Package. RC spent on Services already provided, as well as bonus RC (credited in excess of the paid amount), are not refundable.

7.3. A refund request is sent to the e-mail justsafin@gmail.com and must state the e-mail address of the Personal Account (or the Telegram account), and the date and amount of the payment. The detailed procedure is set out on the “Payment & refunds” page.

7.4. The refund is made to the bank card used for the payment within 10 (ten) working days from the date the request is approved. The time it takes for the funds to reach the card depends on the issuing bank.

7.5. If a Service was not provided due to the Contractor’s fault, the RC are returned to the balance automatically, and at the Customer’s request the money is refunded in accordance with clauses 7.2–7.4.

8. Liability

8.1. The Parties are liable in accordance with the legislation of the Russian Federation.

8.2. The Contractor is not liable for the content of the Customer’s materials, for the consequences of the use of the Final Result, or for interruptions in operation caused by the actions of third parties or by Internet failures.

8.3. The Contractor’s maximum liability is limited to the amount paid by the Customer for the relevant Service.

9. Intellectual Property

9.1. The exclusive rights to the software code of the Resonance system, graphic elements and logos belong to the Contractor. No intellectual property rights of the Contractor are transferred to the Customer.

9.2. The Customer obtains a non-exclusive right to use the Final Result for personal and lawful business purposes. It is prohibited to use the results to create similar or competing services, to extract voice models or otherwise to gain access to the Contractor’s technologies.

10. Term and Miscellaneous

10.1. The Agreement remains in force until the Parties have fully performed their obligations. The Customer may delete the Personal Account by sending a request to the Contractor’s e-mail; in this case unused RC may be refunded under the rules of Section 7.

10.2. Disputes are resolved through negotiations; a mandatory pre-trial claim procedure applies before going to court (the claim is reviewed within 10 working days). Disputes are subject to consideration by the court at the Contractor’s location.

10.3. The Offer is governed by the Civil Code of the Russian Federation, the Law of the Russian Federation “On Protection of Consumer Rights” (to the extent applicable to individuals), Federal Law No. 152-FZ “On Personal Data” and other regulations of the Russian Federation.

11. Contractor Details

• IE Damir Fyaritovich Safin
• Taxpayer ID (INN) 781435536374
• OGRNIP (state registration No.) 326784700110180
• Registered address: Apt. 196, Bldg. 4/3 Lit. A, Yakhtennaya St., Saint Petersburg, 197374, Russia
• Account 40802810600009493419, JSC TBank, BIC 044525974, Corr. account 30101810145250000974
• E-mail: justsafin@gmail.com · Phone: +7 921 911-01-50 · Telegram: @Resonance_voice_bot