Payment & Refunds
How to pay
- Register or log in to your account with your e-mail.
- Choose an RC package. Prices are in Russian rubles (RUB); US dollar prices are for reference only.
- Click “Pay by card”. Before confirming, you will see the exact amount to be charged in rubles.
- Enter your card details on the payment partner’s secure page and confirm the payment (3-D Secure).
- RC are credited to your balance immediately after the payment is confirmed; the receipt and the record appear in your payment history.
Payment methods
Visa, Mastercard and Mir bank cards, including cards issued outside Russia. Payments are charged in Russian rubles (RUB); if your card is issued in another currency, your bank performs the conversion at its own exchange rate — the final amount in your card currency depends on your bank.
Card details are entered only on the page of the payment partner, which complies with the PCI DSS security standard; they are not transferred to us. Payments are confirmed using 3-D Secure technology (Visa Secure, Mastercard Identity Check, Mir Accept).
How the services are provided
The services are digital and are provided online: the result (audio, text, image) appears in your account or in the Telegram bot, as a rule within a few minutes after you start it, and no later than 2 hours. There is no physical delivery.
The price of each service in RC is shown before you start it. If a service is not provided for technical reasons, RC are not debited or are automatically returned to your balance.
Refunds
- Unused RC can be refunded in money: submit a request within 14 calendar days from the date of payment for the package.
- The refund amount is proportional to the unused RC of the paid package. RC already spent on services provided and bonus RC are not refundable.
- To request a refund, write to justsafin@gmail.com and include the e-mail of your account (or your Telegram account), and the date and amount of the payment.
- We review the request within 10 working days and refund the money to the card used for the payment within 10 working days after approval. The time it takes for the funds to arrive depends on the bank that issued the card.
- If a service was not provided through our fault, the RC are returned to your balance automatically, and at your request refunded in money under the same rules.
Cancelling a service
You can cancel a service before it is started — no RC are debited. Once the result has been delivered, cancellation is not possible except in the case of a technical defect in the result: within 5 working days the service will be provided again free of charge.
Payment contacts
E-mail: justsafin@gmail.com · Phone: +7 921 911-01-50 · Telegram: @Resonance_voice_bot